Privacy Policy

1. Data Controller

The data controller is:

Trade You Up
Email: support@tradeyouup.net

2. Data We Collect

We may collect:

• name, email, protected password, and account information;
• contracted plan and subscription-related information;
• trade data registered by the user, such as asset, time, prices, result, strategy, screenshots, notes, and statistics;
• voluntarily registered information about preparation, discipline, sleep, energy, anxiety, self-control, and emotional state;
• IP address, browser, device, pages accessed, and information about platform usage;
• messages and information sent to support;
• payment and billing data, processed mainly by specialized providers.

Providing information about emotional state and personal preparation is voluntary. Trade You Up does not use this data to perform medical or psychological diagnoses.

3. How We Use Your Data

We use the data to:

• create and manage your account;
• provide platform features;
• register and analyze your trades;
• calculate statistics, charts, scores, and performance indicators;
• process subscriptions and payments;
• provide support and send service-related communications;
• protect the platform and prevent fraud or unauthorized access;
• analyze and improve our services;
• comply with legal obligations;
• send commercial communications, when permitted or authorized.

Trade You Up does not sell or rent your personal data.

4. Legal Bases

When the GDPR applies, we process your data based on:

• the execution of the contract necessary to provide the services;
• compliance with legal obligations;
• Trade You Up's legitimate interests, such as security and platform improvement;
• your consent, when required, especially for marketing, non-essential cookies, or data that may be considered sensitive.

You may withdraw your consent at any time.

5. Sharing and Transfers

We may share necessary data with providers of hosting, storage, authentication, payments, email delivery, analytics, support, security, and platform development.

These providers must use the data only for the contracted services and adopt appropriate confidentiality and security measures.

We may also disclose data when required by law, by a competent authority, or to protect our rights and users.

Some providers may process data outside the European Economic Area. In such cases, we will use protection mechanisms recognized by applicable legislation.

6. Cookies

We use cookies and similar technologies to keep the user logged in, remember preferences, ensure security, analyze platform usage, and improve services.

When required by law, non-essential cookies will only be used after your consent.

7. Retention and Security

We retain data while your account is active and for the period necessary to provide services, comply with legal obligations, prevent fraud, and exercise or defend rights.

After account deletion, data will be erased or anonymized, unless retention is required or permitted by law. Temporary copies may remain in protected backups.

We adopt reasonable technical and organizational measures to protect data against loss, unauthorized access, alteration, or improper disclosure. However, no electronic system is completely secure.

8. Your Rights

Under applicable legislation, you may request:

• access to your data;
• correction of incorrect information;
• deletion of data;
• restriction or objection to processing;
• data portability;
• withdrawal of consent;
• cancellation of marketing communications;
• information about international transfers.

You may also file a complaint with the competent data protection authority, including the Agencia Española de Protección de Datos — AEPD, when applicable.

To exercise your rights, contact us at support@tradeyouup.net. We may request information to confirm your identity.

9. Account Deletion and Changes

You may request account deletion via email at support@tradeyouup.net or through platform settings, when this option is available.

Deletion may result in the permanent loss of stored trades, statistics, images, and notes.

This Policy may be updated periodically. The current version will be published on this page with the respective update date. Relevant changes may be communicated via email or through the platform.